QUALITY

What materials are used in your jewelry?

Our jewelry is crafted using high-quality 925 sterling silver, genuine natural pearls, and real gemstones, ensuring exceptional beauty and durability. Mention in the description of each creations, if not do not hesitate to send us a message. We will answer to your question if needed.

Are your products hypoallergenic?

Yes, our jewelry is hypoallergenic and suitable for sensitive skin. We carefully select materials to minimize the risk of allergic reactions.

Will the color of sterling silver jewelry change? What about pearls and gemstones?

Sterling silver jewelry, including pieces with natural pearls and gemstones, is designed to maintain its color and quality over time. However, it is important to note that factors such as exposure to chemicals, sunlight, and improper care can affect the appearance of pearls and gemstones. While sterling silver itself may tarnish, regular cleaning and proper storage can help preserve its original color. As for pearls and gemstones, they are generally durable, but it is recommended to avoid exposing them to harsh chemicals, extreme heat, and prolonged sunlight to prevent any potential fading or color changes.

JEWELRY CARE

How should I care for my jewelry?

To maintain the beauty of your jewelry, avoid exposing it to harsh chemicals, such as perfumes or cleaning agents. Clean it regularly with our Jewelry Polishing Cloth which is made of high quality cotton impregnated with a silver cleaner and anti-tarnish agent. You can also clean with a soft, damp cloth as well.

Can I wear my jewelry while swimming or showering?

It is best to remove your jewelry before swimming or showering, as exposure to chlorine, saltwater, and soap can potentially damage or tarnish certain metals and gemstones.

How should I store my jewelry when not wearing it?

Store your jewelry in a cool, dry place, ideally in a jewelry box or pouch, to protect it from scratches and minimize exposure to air and moisture.

How can I prevent tarnishing of silver jewelry?

Avoid exposure to humidity and chemicals, such as perfume or lotions, which can accelerate tarnishing and ideally keep it in a sealed bag.

DELIVERY POLICY

What are your shipping options and delivery times?

We offer worldwide FREE shipping above 80 euros with reliable courier services. Delivery times may vary depending on the destination, but typically range from 5 to 10 business days.

Do you provide tracking information for orders?

Yes, we provide tracking numbers for all shipped orders. You will receive the tracking details via email once your order has been dispatched. If you didn’t receive, you can reach us and we will be delighted to tell you.

PAYMENT AND RETURNS

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal WeChat Pay, Apple Pay and Google Pay.

Choose the option that suits you best and enjoy a seamless shopping experience at Lustruous Muse.

For those based in Paris, We can deliver in person and accept Cash payment.

What is your return policy?

We don't recommend accepting returns or exchanges for reasons other than quality issues, as jewelry is a personal item. Please carefully consider your purchase. However, if you believe there is a quality problem with your purchase, please contact our customer service team within 24 hours of receiving your order. We will be happy to assist you and address any concerns you may have. Our priority is to ensure that you are completely satisfied with your purchase and that the jewelry you receive meets our high-quality standards.

If you have more questions, feel free to contact us : lustruousmuse@gmail.com